Contacts

BENEFIT OPTIONS

Benefit Options provides benefit services for State of Arizona employees, as well as retirees who retain coverage with the Arizona Department of Administration (ADOA) after they retire.

Arizona Department of Administration - HR/Benefits

Mailing Address

  • ADOA - HR/Benefits, P.O. Box 6548, Phoenix,  AZ  85005

DELIVERY ADDRESS FOR SHIPMENTS, FEDEX, UPS, AND US POSTAL SERVICE CERTIFIED, REGISTERED, OR EXPRESS MAIL

  • ADOA - HR/Benefits, 1802 W. Jackson St., Phoenix, AZ  85007

Physical Address

  • ADOA - HR/Benefits, 100 N. 15th Ave, Suite 260, Phoenix, AZ  85007
  • Please do not bring forms or checks to this address. Processing will be delayed. Use the mailing address provided on your billing statement.

HR/BENEFITS Contacts by Agency

  • To speak to someone at your agency about benefits, please begin with this contact list.

ALEX - VIRTUAL BENEFITS COUNSELOR (ACTIVE EMPLOYEES ONLY)

  • ALEX is the virtual benefits counselor that helps you find the plan to fit your needs, based on your particular use | ALEX - 2021 Plans 
  • It is an informational tool only and is not for benefits enrollment. To enroll in benefits, visit hrsystems.azdoa.gov > Y.E.S. Portal.

DENTAL PLANS 

Cigna | 800-968-7366 | cigna.com/sites/stateofaz/ | Group: 2500541 

Delta Dental of Arizona | 602-588-3620 | 866-978-2839 | deltadentalaz.com/adoa/ | Group: 77777-0000

EDUCATION SAVINGS

AZ529 - Arizona’s Education Savings Plan | 602-542-7529 | az529.gov

EMPLOYEE ASSISTANCE PLAN - EAP

ComPsych | 877-327-2362 | guidancesresources.com | Company Code: HN8876C | EAP page on wellness.az.gov

EMPLOYEE DISCOUNT PLAN

PerksConnect | 877-253-7100 | [email protected] | azbenefits.perksconnect.com

FLEXIBLE SPENDING ACCOUNTS - FSA

TASC | 833-433-4301 | tasconline.com

HEALTH SAVINGS ACCOUNT - HSA

2021 | Optum Bank | 866-610-4839 | optumbank.com/arizona  

  • 1/11/2021 - The Optum Bank HSA Bulk Transfer deadline for moving PayFlex 2020 accounts to Optum Bank 2021 accounts has passed. To transfer your account as an individual, please contact Optum Bank at 866-610-4839  or visit optumbank.com/arizona.

2020| Payflex | 844-729-3539 | payflex.com

HIP - VIRGIN PULSE 

LIFE INSURANCE

Securian | 833-745-5517 | lifebenefits.com/plandesign/Arizona | Determine your life insurance needs: Benefits Scout

SHORT-TERM DISABILITY PLANS - STD

MetLife | Info: metlife.com/StateofArizona | 866-232-0596 | Claims: mybenefits.metlife.com/stateofarizona | 866-264-5144 

LONG-TERM DISABILITY PLANS - LTD

Broadspire Services, Inc. (ASRS participants) | 877-232-0596 | azasrs.gov/content/long-term-disability

MetLife (PSPRS, EORP, CORP & ORP participants) | Info: metlife.com/StateofArizona/ | Claims: mybenefits.metlife.com/stateofarizona 

MEDICAL PLANS

2021 Plans

Blue Cross Blue Shield of AZ | 866-287-1980 | 2021 Preview Site, including doctors and facilities -  azblue.com/stateofaz | members - azblue.com | Group: 30855

UnitedHealthcare | 800-896-1067 | 2021 Preview Site, including doctors and facilities - whyuhc.com/stateofaz | members - myuhc.com | Group: 705963

2020 Plans

Aetna | 866-217-1953 | members - aetna.com | Group: 476687

Blue Cross Blue Shield of AZ | 866-287-1980 | members - azblue.com | Group: 30855

Cigna | 800-968-7366 | members - mycigna.com | Group: 3331993

UnitedHealthcare | 800-896-1067 | members - myuhc.com | Group: 705963

PHARMACY PLAN - ACTIVE & PRE-MEDICARE RETIREES 

MedImpact | 888-648-6769 | Rx BIN: 003585 | Rx PCN: 28914 | medimpact.com/plan/adoa  Generic Login to Preview Formulary - Username: EPOADOA3, Password: Arizona202!

MedImpact Direct® Specialty Pharmacy | 1-855-873-8739 | [email protected] | medimpact.com/plan/adoa/ | Rx BIN: 003585 | Rx PCN: 28914

BCBS Pharmacy Plan (NAU Only) | 928-526-0232 | 800-423-6484 | azblue.com

PHARMACY PLAN - MEDICARE RETIREES

VibrantRx | 844-826-3451 | myvibrantrx.com/stateofaz | Rx BIN: 015574 | Rx PCN: ASPROD1

PREMISE HEALTH | CLINIC FOR STATE OF AZ EMPLOYEES

  • NOTE: The Wellness Clinic and Pharmacy located in the basement of the Maricopa County Administration Building closed permanently on December 10, 2020. 
  • A copy of your medical records may be obtained by making a written request to the custodian of the medical records via the contact information below:
  • [email protected] | Fax: 615-468-3368| Premise Health Employer Solutions, LLC, Attn: Medical Records Coordinator, 5500 Maryland Way, Suite 120, Brentwood, TN  37027

RETIREMENT | AZ SMART SAVE | DEFERRED COMPENSATION

Nationwide Financial | 800-796-9753 | azsmartsave.com
457(b), 401(K), 403(b), 401 (a) plans

RETIREMENT SYSTEMS

State

Arizona State Retirement System (ASRS) | 602-240-2000 | Toll-Free: 800-621-3778 | azasrs.gov

Public Safety Personnel Retirement System (PSPRS), Elected Officials Retirement Plan (EORP), Corrections Officer Retirement Plan (CORP) | 602-255-5575 | 877-925-5575 | psprs.com

Retiree Accumulated Sick Leave (RASL) | 602-542-6222 | gao.az.gov/payroll/rasl

Federal

Centers for Medicare & Medicaid Services (CMS) | 800-633-4227 | TTY/TDD 877-486-2048 | medicare.gov

Social Security Administration (SSA) | 800-772-1213  | TTY: 800-325-0778 | ssa.gov

TELEMEDICINE

Doctor On Demand | 800-997-6196 | doctorondemand.com

UNIVERSITY EMPLOYEES HR/BENEFITS

Arizona State University | Employees: 855-278-5081 | Faculty: 480-727-9900 | [email protected] | cfo.asu.edu/benefits

Northern Arizona University | 928-523-2223 | [email protected] | nau.edu/human-resources  

University of Arizona | 520-621-3660| [email protected]| hr.arizona.edu

VISION PLAN 

Avesis, Inc. | 888-759-9772 | avesis.com/arizona | Policy: 11001-2178 

WELLNESS

ADOA Benefit Services Division | 602-771-9355 | [email protected] | benefitoptions.az.gov/wellness 

Y.E.S. | YOUR EMPLOYEE SERVICES

On the Y.E.S. Portal, you will find the following:

  • Benefits Enrollment
  • Time Entry and Leave Balances
  • Pay Stubs
  • W-2 Forms
  • Training (TraCorp login)
  • Personal Information Updates
  • Alert Me Registration (to receive work-related emergency notifications)
  • MAP - Talent Acquisition
  • Job Search

Login to hrsystems.azdoa.gov > Y.E.S. Portal
How to set your Y.E.S. password