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ADOA HR-BENEFITS DIVISION CONTACT INFORMATION - NEW MAILING ADDRESS
Benefit Options provides benefit services for State of Arizona employees, as well as retirees who retain coverage with the Arizona Department of Administration (ADOA) after they retire.
Arizona Department of Administration - HR/Benefits
Hours: Monday-Friday 8:00 a.m. to 5:00 p.m. (Arizona Time), except holidays.
Phone: 602-542-5008 | Toll Free: 800-304-3687 | Fax: 602-542-4744
Email: Enrollment, eligibility or other issues | [email protected]
Email: Technical issues with this website | [email protected]
Website: benefitoptions.az.gov

** PAYMENTS & FORMS **
Be sure to use the mailing address provided on your billing statement or form. Do not bring forms or checks to the physical address. Processing will be delayed.
Mailing Address | DELIVERY ADDRESS FOR SHIPMENTS, FEDEX, UPS, AND US POSTAL SERVICE CERTIFIED, REGISTERED, OR EXPRESS MAIL
ADOA - HR/Benefits, 1802 W. Jackson St. #94, Phoenix, AZ 85007
PHYSICAL Address
ADOA - HR/Benefits, 100 N. 15th Ave, Suite 301, Phoenix, AZ 85007
Please do not bring forms or checks to the physical address. Processing will be delayed. See "Payments & Forms" above.
HR/BENEFITS Contacts by Agency
To speak to someone at your agency about benefits, please begin with this contact list.
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DENTAL PLANS

Cigna | 800-968-7366 | view.ceros.com/cigna/stateofaz/ | Group: 2500541 (DHMO Plan ending 12/31/2022, changing to UHC Solstice, see below.)

Delta Dental of Arizona | 602-588-3620 | 866-978-2839 | deltadentalaz.com/adoa/ | Group: 77777-0000

UHC Solstice | 844-208-0223 | smilestateofaz.com | Group: S800B

EDUCATION SAVINGS

AZ529 - Arizona’s Education Savings Plan | 602-542-7529 | az529.gov

EMPLOYEE ASSISTANCE PLAN - EAP

ComPsych | 877-327-2362 | guidancesresources.com | Web ID: HN8876C | EAP page on wellness.az.gov

FLEXIBLE SPENDING ACCOUNTS - FSA

TASC | 833-433-4301 | tasconline.com

HEALTH SAVINGS ACCOUNT - HSA

Optum Bank | 866-610-4839 | optumbank.com/arizona

HIP - VIRGIN PULSE

New members: visit join.virginpulse.com/hip
After registering: sign in at member.virginpulse.com
Check out: support.virginpulse.com for videos and how-tos.
Live Chat: Monday - Friday | 5 a.m. to 6 p.m. AZ Time | 8 a.m. to 9 p.m. ET
Phone: (844) 984-1776 | Monday - Friday | 5 a.m. to 6 p.m. AZ Time | 8 a.m. to 9 p.m. ET
Email: [email protected]

LIFE INSURANCE

Securian | 833-745-5517 | lifebenefits.com/plandesign/Arizona | Determine your life insurance needs: Benefits Scout

SHORT-TERM DISABILITY PLANS - STD

MetLife | 866-264-5144 | Info: metlife.com/StateofArizona | Claims: mybenefits.metlife.com/stateofarizona

LONG-TERM DISABILITY PLANS - LTD

Broadspire Services, Inc. (ASRS participants) | 877-232-0596 | azasrs.gov/content/long-term-disability

MetLife (PSPRS, EORP, CORP & ORP participants) | 866-264-5144 | Info: metlife.com/StateofArizona/ | Claims: mybenefits.metlife.com/stateofarizona

MEDICAL PLANS

Blue Cross Blue Shield of AZ | 866-287-1980 | Preview site, including doctors and facilities - azblue.com/stateofaz | members - azblue.com | Group: 30855

UnitedHealthcare | 800-896-1067 | Preview site, including doctors and facilities - whyuhc.com/stateofaz | members - myuhc.com | Group: 705963

PHARMACY PLAN - ACTIVE & PRE-MEDICARE RETIREES

MedImpact Direct Mail | 855-873-8739

BCBS Pharmacy Plan (NAU Only) | 928-526-0232 | 800-423-6484 | azblue.com

PHARMACY PLAN - MEDICARE RETIREES

VibrantRx | 844-826-3451 | myvibrantrx.com/stateofaz | Rx BIN: 015574 | Rx PCN: ASPROD1

PREMISE HEALTH | CLINIC FOR STATE OF AZ EMPLOYEES

NOTE: The Wellness Clinic and Pharmacy located in the basement of the Maricopa County Administration Building closed permanently on December 10, 2020.
A copy of your medical records may be obtained by making a written request to the custodian of the medical records via the contact information below:
[email protected] | Fax: 615-468-3368 | Premise Health Employer Solutions, LLC, Attn: Medical Records Coordinator, 5500 Maryland Way, Suite 120, Brentwood, TN 37027

RETIREMENT | AZ SMART SAVE | DEFERRED COMPENSATION

Nationwide Financial | 800-796-9753 | azsmartsave.com
457(b), 401(K), 403(b), 401 (a) plans

RETIREMENT SYSTEMS

State

Arizona State Retirement System (ASRS) | 602-240-2000 | Toll-Free: 800-621-3778 | azasrs.gov

Public Safety Personnel Retirement System (PSPRS), Elected Officials Retirement Plan (EORP), Corrections Officer Retirement Plan (CORP) | 602-255-5575 | 877-925-5575 | psprs.com

Retiree Accumulated Sick Leave (RASL) | 602-542-6222 | gao.az.gov/payroll/rasl

Federal

Centers for Medicare & Medicaid Services (CMS) | 800-633-4227 | TTY/TDD 877-486-2048 | medicare.gov

Social Security Administration (SSA) | 800-772-1213 | TTY: 800-325-0778 | ssa.gov

TELEMEDICINE

Doctor On Demand | 800-997-6196 | doctorondemand.com

UNIVERSITY EMPLOYEE HR/BENEFITS

Arizona State University | Employees: 855-278-5081 | Faculty: 480-727-9900 | [email protected] | cfo.asu.edu/benefits

Northern Arizona University | 928-523-2223 | [email protected] | nau.edu/human-resources

University of Arizona | 520-621-3660| [email protected]| hr.arizona.edu

VISION PLAN

Avesis, Inc. | 888-759-9772 | avesis.com/arizona | Policy: 11001-2178

WELLNESS

ADOA Benefit Services Division | 602-771-9355 | [email protected] | benefitoptions.az.gov/wellness

HIP Wellness Program | Flu Shots

Y.E.S. | YOUR EMPLOYEE SERVICES

On the Y.E.S. Portal, you will find the following:

Benefits Enrollment
Time Entry and Leave Balances
Pay Stubs
W-2 Forms
Training (TraCorp login)
Personal Information Updates
Alert Me Registration (to receive work-related emergency notifications)
MAP - Talent Acquisition
Job Search

Login to hrsystems.azdoa.gov > Y.E.S. Portal
How to set your Y.E.S. password