Carrier Contacts

Be sure to use this dedicated contact information for State of Arizona employees. Our carriers have dedicated contact numbers and emails staffed by employees with special training in our programs.

Benefit Options provides benefit services for State of Arizona employees, as well as retirees who retain coverage with the Arizona Department of Administration (ADOA) after they retire.

ARIZONA DEPARTMENT OF ADMINISTRATION (ADOA) - BENEFIT SERVICES DIVISION

HR/BENEFITS CONTACTS BY AGENCY

  • To speak to someone at your agency about benefits, please begin with this HR contact list.

PAYMENTS & FORMS 

  • Be sure to use the mailing address provided on your billing statement or form. Do not bring forms or checks to the physical address. Processing will be delayed.

MAILING ADDRESS | DELIVERY ADDRESS FOR SHIPMENTS, FEDEX, UPS, AND US POSTAL SERVICE CERTIFIED, REGISTERED, OR EXPRESS MAIL

  • ADOA-Benefits, 1802 W. Jackson St. #94,  Phoenix, AZ  85007

PHYSICAL ADDRESS

  • ADOA-Benefits, 100 N. 15th Ave, Suite 301, Phoenix, AZ  85007
  • Please do not mail or bring items (forms/checks) to the physical address. Processing will be delayed. See "Payments & Forms" above.

      Visit ALEX - Take a few minutes to answer a few questions in the Alex decision tool and get recommendations on plans to suit your needs. 

      • Note: Using ALEX does not enroll you in benefits; you can only enroll through hrsystems.azdoa.gov > Y.E.S. Portal.

      Nationwide Financial | 800-796-9753 | azsmartsave.com

      • 457(b), 401(K), 403(b), 401 (a) plans

      STATE

      FEDERAL

      Arizona State University

      Northern Arizona University

      University of Arizona

      On the Y.E.S. Portal, you will find the following:

      • Benefits Enrollment
      • Time Entry and Leave Balances
      • Pay Stubs
      • W-2 Forms
      • Training (TraCorp login)
      • Personal Information Updates
      • Alert Me Registration (to receive work-related emergency notifications)
      • MAP - Talent Acquisition
      • Job Search

      Login to hrsystems.azdoa.gov > Y.E.S. Portal
      How to set your Y.E.S. password

      Medicare

      State Health Insurance Assistance Program (SHIP)

      • Local, unbiased assistance with choosing your Medicare options.
      • You can use the online SHIP Locator at shiphelp.org or call 877-839-2675 and say “Medicare” when prompted.