Telehealth

Telehealth Visits at  No Cost

In continuing support of the Governor's efforts to proactively address the COVID-19 pandemic, the State of Arizona's Benefits Services Division is offering you and your covered dependents expanded coverage -- for all telehealth visits for any condition -- at no cost.  Effective immediately through June 30, 2020.

COVID-19 Resource Page

• For information on EAP/ComPsych, coping/relaxation, FSAs, sick leave/FMLA, and critical assistance from government agencies, please visit benefitoptions.az.gov/covid-19.

Telehealth Overview

• Why wait for an appointment, drive to the doctor’s office, and sit in a crowded waiting room? You can now connect with a doctor on your mobile device. Services are available 24/7 so you and your family can get care quickly.
• Through live video, doctors review symptoms and medications, perform an exam and may recommend treatment, including prescriptions and lab work, if needed. All doctors are board-certified and extensively trained in telehealth.
• Wait Times: Please note that in this time of increased telehealth use, wait times may be longer than usual. Each app has a notification system for expected wait times so you can wait comfortably for your appointment.
   

Conditions Treated

• Telehealth can be used for colds, flu, fever, sore throat, vomiting, diarrhea, rash, allergies, heartburn, indigestion, respiratory issues, migraines, pink eye, eczema, acne, and other non-emergency conditions. If you are experiencing an emergency, please call 911.
• Mental Health Services are now also available.

COST

• All telehealth visits are free through June 30, 2020.

How To Use TeleHEALTH Services

1. Choose the Service: All carriers accept our Doctor on Demand service, or you can use the services offered by each carrier as listed below.

• Aetna - download Doctor on Demand app
• Blue Cross Blue Shield - download BlueCare Anywhere app
• Cigna - download Cigna Wellbeing Mobile app - look for the telehealth feature
• UnitedHealthcare - download the UnitedHealthcare app - look for the telehealth feature
• Doctor on Demand app - works with all insurance carriers - for employer use "State of Arizona" | How To Register

2. Download: Find the app you want to use on your device’s app store.
3. Register: Get your insurance card and register on the app in a few taps.
4. Connect: Follow the instructions in the app to connect with a doctor in minutes.
    

Note: You can also receive 25 HIP points for a telehealth visit.