Benefit Premium

Important: Billing Account Number Change

Your billing account number changes on May 8, 2025, due to a system upgrade. View your new account number online after May 15. Payment and statement delays may occur during the transition period. There are no changes to your billing schedule, payment history, benefits, or coverage.

  • Autopay users: Update your payment info with the new account number after May 15, 2025.
  • Check users: Include the new account number on your check.

Questions? Call 602-542-5008, email [email protected], or chat with us via the link below Monday through Friday, 8 a.m. to 5 p.m. MST, except on holidays.

Introduction

  • Benefit Premiums are due every two weeks and are usually paid through the biweekly payroll cycle.
  • Suppose an employee does not receive enough pay to cover the total deductions during the bi-weekly payroll cycle. In that case, they must pay the total benefit premium (both employee and employer portions) directly to ADOA. You will be billed for the premiums owed.

Failure To Pay

  • If an employee fails to pay premiums on or before the due date, the employee's benefits will be terminated retroactively to the last day of coverage for which the premiums were paid in full.
  • An employee whose coverage has been canceled for non-payment will be responsible for any expenses incurred related to benefit services received after the last day of coverage.

IMPORTANT NOTICE ABOUT YOUR ACCOUNT NUMBER

Your billing account number changes on May 8, 2025, due to a system upgrade. View your new account number online after May 15. Payment and statement delays may occur during the transition period. There are no changes to your billing schedule, payment history, benefits, or coverage.

Questions? Call 602-542-5008, email [email protected], or chat with us on the link below, Monday through Friday, 8 a.m. to 5 p.m. MST, except on holidays.

Online Payment Links

Online Payment Enrollment 

  • Enrollment Instructions - Getting Enrolled, How To Pay By Bank Draft or Credit Card, Deactivating Account
  • When enrolling, use your Employee Identification Number (EIN) as your Account Number.
  • No fee for online transactions on a credit or debit card. This replaces the previous $3 per transaction fee. No fee for direct bank transfers (ACH).

Checks and Money Orders

  • Accepted via postal mail to the address on your statement.
  • Please include your Employee Identification Number (EIN).

For Agencies

The premiums are collected from paychecks and applied DURING the benefits coverage period. This is called “premium paid current.” 

There are 26 pay periods per year.

New Hires

  • Premium will be taken out of their first paycheck after they enroll and apply to the current coverage period.
  • New Hire Calendar - 2025

Ongoing Employees

    The premiums are collected from paychecks and applied DURING the benefits coverage period. This is called “premium paid current.” 

    There are 26 pay periods per year.

    Under 30-Hour Employees (Including LWOP, Seasonal, Temporary, etc.)

    • Process and how it affects employees who are paid less than 30 hours in a pay period where they would owe the employer portion of the medical and dental premium.
    • Under 30-Hour Calendar - 2025

    • Benefits are paid prior to the last day of the coverage period.
    • Agencies must terminate employees timely (within one pay period). Otherwise, HRIS may create an unpaid benefit premium in error.
    • Termination Calendar - 2025